Junior Program Director – Office Operations & Customer Service

• Team-based atmosphere with a focus on FUN!
  
  
• Build leadership skills and gain hands-on management experience
  
  
• Online training and professional development opportunities
  
  
• Hybrid work schedule with both office and work-from-home days
  
  
• Opportunity to grow within a fast-paced youth sports organization
  
  

• Serve as one of the primary points of contact for i9 Sports families through email and phone communication
  
  
• Manage a high volume of customer emails efficiently, accurately, and professionally
  
  
• Respond to parent questions regarding registrations, schedules, rosters, programs, uniforms, locations, policies, and other league information
  
  
• Answer incoming phone calls and provide friendly, knowledgeable customer service
  
  
• Maintain excellent email, phone, and customer-service etiquette
  
  
• Escalate complex customer situations to the Program Director or Director of Operations when appropriate
  
  
• Follow up with families to ensure questions and concerns are resolved
  
  
• Communicate professionally with parents, coaches, staff members, facility partners, and community members
  
  
• Maintain a calm, positive, and solutions-focused attitude when working with upset or frustrated customers
  
  

• Assist with the daily administrative operations of youth sports leagues, camps, and clinics
  
  
• Help maintain organized files, documents, spreadsheets, registration information, and program records
  
  
• Assist with data entry and reporting using Microsoft Excel, Google Sheets, and other technology platforms
  
  
• Help create and update rosters, schedules, team assignments, and program information
  
  
• Review registrations and customer accounts for accuracy
  
  
• Assist with preparing programs for upcoming seasons, camps, clinics, and events
  
  
• Help monitor registration numbers, staffing needs, coach needs, and program capacity
  
  
• Maintain organized office supplies, equipment, uniforms, and program materials
  
  
• Assist the Program Director and Director of Operations with administrative projects and daily priorities
  
  
• Complete assigned tasks accurately and within established deadlines
  
  

• Become proficient in i9 Sports systems and technology platforms
  
  
• Quickly learn new software, websites, apps, and internal processes
  
  
• Use Microsoft Office, Excel, Google Workspace, email platforms, registration systems, and other business technology
  
  
• Troubleshoot basic technology or customer account issues
  
  
• Assist with building and preparing programs within company systems
  
  
• Help create rosters, schedules, communications, reports, and operational documents
  
  
• Maintain accurate customer and program information across multiple systems
  
  

• Work on-site at assigned fields and gyms each Saturday
  
  
• Assist with setup and breakdown of equipment and program materials
  
  
• Welcome and interact professionally with parents, children, coaches, and staff
  
  
• Help ensure game-day operations remain organized, safe, positive, and on schedule
  
  
• Assist with customer questions and concerns on-site
  
  
• Support staff and volunteer coaches as needed
  
  
• Help maintain i9 Sports brand standards at all locations
  
  
• Assist with resolving operational issues as they arise
  
  
• Promote a fun, positive, and welcoming environment for children and families
  
  

• Excellent written communication skills with strong spelling, grammar, and professional email etiquette
  
  
• Strong and accurate typing skills with the ability to respond to emails efficiently
  
  
• Previous customer service experience strongly preferred
  
  
• Comfortable answering phones and communicating professionally with customers
  
  
• Strong technology skills and the ability to quickly learn new systems
  
  
• Working knowledge of Microsoft Office, particularly Excel, and/or Google Workspace
  
  
• Excellent organization and time-management skills
  
  
• Ability to manage multiple tasks, emails, phone calls, and priorities throughout the day
  
  
• Strong attention to detail and accuracy
  
  
• Positive, professional, and customer-focused attitude
  
  
• Strong interpersonal skills and ability to interact effectively with both adults and children
  
  
• Ability to work independently while also being a strong team player
  
  
• Ability to follow established processes and procedures
  
  
• Comfortable asking questions when clarification is needed
  
  
• Able to receive coaching, direction, and constructive feedback positively
  
  
• Willingness to learn and continuously improve
  
  
• Positive, "can-do" attitude and willingness to help wherever needed
  
  
• Dependable, punctual, and able to consistently meet deadlines
  
  
• Ability to remain professional in a fast-paced environment
  
  
• Strong problem-solving skills
  
  
• Interest in youth sports, recreation, operations, or program management is a plus
  
  
• Must be able to pass a National Criminal Background Check
  
  

• Sit at a desk and work on a computer for extended periods of time
  
  
• Regularly use a computer, keyboard, mouse, and telephone
  
  
• Stand and walk for extended periods during game-day operations
  
  
• Bend, kneel, reach, and move equipment as needed
  
  
• Lift and carry up to 50 pounds
  
  
• Work indoors and outdoors depending on the assigned program location
  
  
• Work in varying weather conditions during outdoor programs
  
  
• Perform setup and breakdown responsibilities at fields and gyms